Terms of use

Developed by HAVEN GLOBAL SERVICES LTD · 16267495 · D-U-N-S 233549461
3 Hornton Place, London W8 4LZ, UNITED KINGDOM
support@havengs.uk · +44 7365 406997

Tracelyo is intended for adult professionals documenting their own authorised work. You must have the necessary permission and lawful basis to photograph sites, record customer information, collect a signature and share a job report. Keep account access private and ensure notes and reports are accurate. Do not use the service for unlawful surveillance, fraudulent records, abusive content or safety certification.

A PDF and device timestamp document recorded information; they do not prove civil identity, work completion, regulatory compliance or legal admissibility. A signature is linked to the version shown for review. A later change can require a new review/signature. Declining to sign is not acceptance. AI suggestions are optional drafting assistance and may be inaccurate. You decide whether to use them and remain responsible for checking facts and translations.

Discovery provides three PDF generations in total in the local workspace; each version counts. Pro allows up to one hundred PDF generations on this device and one hundred cloud report registrations per UTC calendar month, each version counting, with 10 GiB of cloud storage and revocable links. AI has the separate eligibility and beta limits described above. Actual Google Play offers state price, billing period, renewal and applicable purchase terms before confirmation. A verified account that has never subscribed may start one free 14-day Pro trial in the app without any payment method; nothing is charged and it does not renew: at its end the account returns to Discovery unless the user chooses to subscribe. Subscriptions renew until cancelled in Google Play. Deleting the account does not cancel renewal. Access after cancellation follows the paid entitlement expiry; refund and statutory rights remain subject to applicable rules and are not excluded by these terms.

Internet, provider availability and a valid account are needed for cloud and AI. Offline paid access depends on a still-valid signed verification. Preserve backups; do not treat this service as the sole archive for legally important records. No fixed uptime or immediate recovery guarantee is made. We may change or withdraw features and will give reasonable notice of significant changes where possible. We may suspend or close an account for substantiated misuse, after notice unless the risk requires immediate action. You can stop using the service and delete your account at any time. Nothing in these terms limits liability that the law does not allow to be limited, including your mandatory consumer rights; otherwise our liability is limited to foreseeable loss caused by our breach. These terms are governed by the law of England and Wales, without depriving you of the protection of the mandatory rules of your country of residence. Please contact us using the details above before starting a dispute, so that we can try to resolve it.